Archive for June, 2009

My second session of the day on June 29th was the BRKCCT-1003 session “Cisco Unified Contact Center Enterprise Overview and Roadmap” in Moscone South room 303.

The session was excellent, and covered both the current versions and vision for the UCCE and Expert Advisor products. Soufiane Houri did a great job presenting the details of the next major release of UCCE, which will be version 8.0. This new release is scheduled for 1Q2010, so the information that Soufiane shared was really a look into a product that is still truly in development. I cannot post any of the content from the forward looking sections of the presentation (the best part, of course) but if you are a Cisco customer or partner (and therefore have an NDA with Cisco) and you join myciscocommunity.com, you should be able to access the full presentation including the forward looking material. The only piece that may not appear in the community is the demonstration video from UCCE 8.0 that we saw in the room. I can’t tell you what it contained, but I can say it was exciting and a welcome move for the product set.

Here are some videos from the first part of the session, which was the “Overview” portion of the presentation, covering the products that are currently available in this product suite.

Part 1: Soufiane kicks things off

Part 2: Continuation of the introduction and overview

Part 3: More overview material

I am just finishing up some work-related tasks before I head over to CiscoLive 2009. My first session begins at 1pm PT. This is a single-take video blog post for today, so please forgive the roughness of the scripting. I am still getting accustomed to the etiquette of vlogging, so I have a lot to learn. Feel free to provide your feedback in the comments. I will say that the Flip camera and FlipShare make it ridiculously easy to video blog.

I promise to have a more exciting background for the next post.

As mentioned in the video, you can reach me via Twitter via the following accounts:

@andymahaney
@eloyalty

If you are reading this, then you probably already know that this blog is hosted at http://contactcenterenterprise.com

Here are some Flip videos from my visit to “The View”, a lounge on the 39th floor of the Marriott San Francisco Downtown. So far, the hotel is excellent and the view from the lounge is phenomenal.

Part 1:

Part 2:

Here are the videos that I shot with my Flip video camera at the GENCCBU-5610 session today. This is the same session where they announced the Salesforce.com and TeleTech partnerships. My battery died on the laptop before I could get the videos transferred and uploaded during the session.

I am noticing that both the iPhone 3G S and the Flip have trouble in low light situations, and the stage lighting in this session caused some serious white-balance issues.

Before the session – yes that is Green Day:

Part 1:

Part 2:

Just entered the first session of my week at CiscoLive, GENCCBU-5610 Contact Center and Collaboration Communities General Session. I will post video from the session later today, but here is the escalator ride down to the lower level of Moscone North. That is a really big screen.